Age Verification Policy
PlayAndWinNZ.com (playandwinnz.com) • New Zealand • Last updated: 25 March 2026
1) Age requirement
Our services are for adults only. You must be 21 years or older to access or use PlayAndWinNZ.com. If a higher minimum age applies to a specific gambling product, activity, or venue under New Zealand law or your location, you must meet that higher age.
2) How we help prevent underage access
- Age-gate prompts on key entry points and during account creation.
- Account verification (KYC) may be required before you can deposit, withdraw, or access certain features.
- Document checks (for example: passport or NZ driver licence) and/or electronic identity checks where available.
- Ongoing monitoring for inconsistent details, unusual activity, payment mismatches, or signals suggesting an account may be used by a minor.
- Customer support review where additional information is needed to confirm age/identity.
Verification information is handled in line with our privacy practices and the Privacy Act 2020 (NZ). We only request what is reasonably necessary to confirm eligibility and manage risk.
3) What happens if an underage user is suspected or confirmed
- We may restrict access and suspend the account while we request age/identity evidence.
- If we cannot verify age, or underage use is confirmed, we will close the account.
- We may void promotions/bonuses and block withdrawals until checks are completed. Where lawful and appropriate, eligible funds may be returned to the original payment method after review.
- We may record the incident and take reasonable steps to prevent re-registration (for example, device/account markers), and may cooperate with lawful requests from authorities.
4) Parental/guardian guidance
If you share devices or payment methods, we recommend you:
- Use device-level parental controls and separate user profiles.
- Keep login details private and enable strong passwords.
- Monitor app/browser access and restrict access to gambling-related content where possible.
5) Reporting underage access
If you believe a minor is accessing PlayAndWinNZ.com, report it as soon as possible with any relevant details (username, email, and why you suspect underage use). We will review promptly and may suspend access during investigation.