Privacy Policy

1) Information we collect

• Account and profile data: name, username, email, date of birth/age confirmation, preferences.
• Transaction and play data: entries, winnings, promotions used, payment-related records (we do not store full card details where a payment provider is used).
• Device and analytics data: IP address, device identifiers, browser type, pages viewed, approximate location, cookies and similar tech.
• Support and communications: messages, attachments, call records/notes (where applicable).
• Verification/compliance: information needed to confirm identity/eligibility and help prevent fraud.

2) How we use your information

• Provide and administer accounts, games/promotions, prizes and customer support.
• Process payments/withdrawals, prevent fraud, and secure our services.
• Improve our website, measure performance, and fix errors.
• Send service messages (e.g., important account or policy updates).
• Send marketing where you have opted in, or where permitted; you can unsubscribe anytime.

3) How we collect and the basis for collection

We collect information directly from you, automatically when you use the site (e.g., cookies/analytics), and sometimes from trusted third parties (e.g., payment/identity providers) where needed to provide the service or meet legal/compliance requirements. We only collect what is necessary for our functions, and we obtain consent where required (e.g., certain marketing and non-essential cookies).

4) Sharing and disclosures

We may share information with service providers that help us operate (hosting, analytics, email, customer support, payment and fraud-prevention providers). We may also disclose information where required or authorised by law, to protect rights/safety, or as part of a business transfer. We do not sell personal information.

5) International processing

Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure comparable safeguards apply (e.g., contractual protections and security controls).

6) Retention

We keep personal information only as long as needed for the purposes described, to meet legal/compliance obligations, resolve disputes, and enforce agreements. When no longer required, we securely delete or de-identify it.

7) Security

We use reasonable safeguards such as access controls, encryption in transit where supported, and monitoring to reduce the risk of loss, misuse, or unauthorised access/disclosure.

8) Your rights (access and correction)

You can request access to, or correction of, your personal information. We may need to verify your identity before responding. If we refuse a request, we will explain why (where permitted) and how you can complain.

9) Cookies and analytics controls

You can control cookies through your browser settings and, where available, our on-site preferences. Blocking some cookies may affect site functionality.

10) Contact and complaints

For privacy requests or concerns, contact us using the details below. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (privacy.org.nz).